Tunstall Gem5SOS
User Guide
Mobile network coverage & GPS signal
The reliability of the device is dependent on the available 4G or 3G mobile network coverage in your location.
The accuracy of the GPS signal is determined by the availability of unobstructed line of sight to available satellites and can be blocked by underground carparks, lifts, concrete buildings, tunnels and other constructions.
The availability of mobile network coverage and accuracy of the GPS signal is reliant on third party providers and is not guaranteed by Tunstall.
Tunstall does not guarantee that the device can connect to the mobile network at all times, or that a help text message or help call will be received by every emergency contact at all times or within a short time frame.
Step 1 Setup Your Gem5SOS watch
Plug in and charge your Gem5SOS Watch for 2-3 hours.
Once on the charger the Gem5SOS Watch will automatically turn on. It will take 1-2 minutes to start.
You will know that the Gem5SOS is on and working by briefly pressing the SOS button, or by removing the unit from the cradle. The unit will vibrate once and the display will turn on.
Step 2 Create Your Account
IMPORTANT
Your device will not work until this is done
To sign up point the camera on your smartphone at the QR code above, and then follow the instructions as prompted. If you cannot scan the QR code or are using a desktop computer enter the following URL address into your internet browser.
At the login page click the green ‘Sign up here’ icon. Complete the sign up process.
Once logged in click add device and complete each tab
The 8 digit Product Code supplied with your Gem5SOS is required.
TIP: Name your Gem5SOS appropriately e.g. Mum’s SOS Watch. When you receive SMS alerts they will contain the watch name.
TIP: On each tab you will see this information icon.
Click this icon for further information.
Step 3 Update Your Gem5SOS
Press the SOS button for 3 seconds to connect the Gem5SOS to the portal and apply the settings.
Leave the Gem5SOS for 10 minutes.
Your Gem5SOS is now configured and ready for use.
STEP 4 Operating Your Pendant
Ensure your Gem5SOS is turned on then press and hold the SOS Button for 3 seconds.
A voice prompt will say “SOS alert has been activated”.
Emergency Call Escalation Process
Press the SOS button to CANCEL the escalation process between calls.
Emergency Contacts will only be called and sent an SMS if the contact is enabled in the Configuration Portal.
Note: Maximum call duration is 10 minutes
Turning your Gem5SOS on
Press the SOS button for 3 seconds to turn the watch on.
Turning your Gem4SOS off
Swipe left to the settings menu
Tap the screen to select Settings
Scroll to the System menu
Tap the screen to select System
Scroll to the Power off menu
Tap the screen to select Power off
Tap the tick to power off the watch
Please note: the watch may take 1-2 mins to power off
TIP: For first time use, please fully charge the battery for around 2~3 hours.
TIP: When the battery level falls below 20%, your Gem5SOS will prompt you to charge it.
TIP: We recommend that you charge your Gem5SOS every night and after activating an SOS alarm.
TIP: Try sending a test SOS alert to your phone, then add the Gem5SOS phone number as a contact. e.g. Mum’s SOS Watch.
Making changes to your Gem5SOS
At any time you can change the Gem5SOS name, enable or disable fall detection, change the emergency contacts or change the user details.
Log in to the portal https://gem4sos.tunstallhealthcare.com.au/ with your existing account details and click update on the Gem5SOS you want to change.
Once the changes are saved, press the SOS button on the Gem5SOS for 3 seconds to connect the Gem5SOS to the portal and apply the settings.
Leave the Gem5SOS for 10 minutes.
TIP: You can have more than one GemSOS registered to your account, please ensure you select the correct GemSOS when making changes.
IMPORTANT
Charging: Charge your Gem5SOS every night by placing it in its cradle by your bedside.
Is It Working: Your Gem5SOS will vibrate once when you remove it from the charger to alert you that it is working or press the SOS button briefly, the unit will vibrate and the screen will display.
Water: Your Gem5SOS is waterproof rated, however avoid immersing your device in water.
Support: If you are having issues, please contact us on au.customerservice@tunstall.com.
Coverage: Your Gem5SOS uses the Telstra network to communicate. Try some test emergencies in areas where the Gem5SOS will be commonly used by pressing the SOS button on your Gem5SOS. Use of the Gem5SOS is covered under a “Fair Use Policy”. Excessive use may result in additional charges.
Please be aware when choosing a falls detector:
The fall detection technology in fall detectors does not allow analysis and interpretation of all fall situations. Soft falls, slumping falls, descent controlled falls against a wall or a chair may not be detected by the falls detector.
In spite of its algorithm capabilities and considering the technologies used and the target to minimise false alarms, all falls even dangerous-heavy falls cannot be detected, this is the reason why the presence of the manual trigger on the detector remains vital for the user.
Specification
Dimension: 47.5mm*16.9mm/1.87in*0.66in.
Weight: 65g/2.29oz.
Battery: Rechargeable, 3.7V,580mAh.
Battery life: Up to 24 hours under normal environmental conditions
Charging voltage: 5V DC.
Water Resistant: IP67
4 locating technologies: GPS, BLE, WIFI, LBS
Important
Keep this device at least 25cm away from a pacemaker.
Place device on charger immediately after an activation.
Device cannot be taken overseas.
Don’t use & store the unit in dusty places.
Don’t put the unit in overheated or over cooled places.
Clean the unit with a piece of dry cloth. Don’t clean in chemicals, detergent.
Don’t disassemble or refit the unit.