Environmental, Social & Governance
Tunstall Group Holdings Limited (“TGHL”, “Tunstall” or the “Group”) takes its Environmental, Social and Governance (“ESG”) responsibilities seriously and monitors compliance with its goals, targets and responsibilities at least annually at the TGHL Board. This is then reported to its ultimate parent company lenders and Shareholders.
Sustainability Strategy
Tunstall’s strategy is to create a work place environment which:
Is an attractive, inspiring and safe workplace for our colleagues
Promotes employee collaboration, high levels of accountability, self-development and wellbeing,
Protects our environment for future generations through efficient manufacturing practices whilst reducing the environmental impact of our product and service delivery, and
Ensures a high level of governance throughout the organisation and its supply chain, to drive value creation for its stakeholders.
We will strengthen our expertise, measure and monitor our ESG performance and improve over time, including formal assessments of ESG compliance, risk and opportunities.
ESG Pillars
Tunstall have developed an annual compliance questionnaire based on a framework developed by the European Leveraged Finance Association’s model (ELFA) and Principles for Responsible Investment (PRI), built around the Environmental, Social (employees, customers/community & data security) and Governance pillars.
A series of measurable targets have been set and are being tracked to monitor performance against the Group’s ESG strategy.
Through its ESG Framework , Tunstall either directly or indirectly supports the applicable UN Sustainable Development Goals.
People
Tunstall’s 3,000 colleagues are a critical and valued element of the business. Our goal is to build a high performing organisation which delivers on its promises to customers, stakeholders, end users and colleagues.
| Goal | |
|---|---|
| Employee Safety & Well-being | we strive to value physical and mental well-being above all else; we strive to prevent all workplace injuries. |
| Equality, Diversity and Inclusion | address representation gaps and strengthen equality, diversity and inclusion so that all team members feel supported and inspired to reach their full potential. Operating a zero tolerance for any form of discrimination at all levels. |
| Education and Skill Development | engender an understanding of how every job fits within the Group’s delivery of its strategy, providing regular performance coaching conversations and providing training to enable our colleagues to perform to the best of their abilities. |
Responsible and Resilient Operations
Tunstall is committed to protecting and conserving the environment whilst safeguarding Tunstall from causing environmental risks and ensuring sustainable development.
| Goal | |
|---|---|
| Sustainable Operations | minimizing our carbon footprint through the design of durable, recyclable products, energy efficient operations, reducing waste and the use of single use plastics. |
| Responsible Business Practices | Tunstall are committed to ensuring high standards are maintained throughout the supply chain and requires all its suppliers to adhere to the Modern Slavery Act. |
Services and Products
The quality of our services and our products leaves no room for error. Delivering a quality service which is compliant with certification standards is core to ensuring the sustainability of our customer service and therefore our business.
| Goal | |
|---|---|
| Product Safety | through rigorous testing and adherence to standards across product design, manufacture and in the management of our customers’ data, we aim to ensure that the quality of the services provided remain at the highest possible levels. This is supplemented by a thorough and robust complaints procedure to ensure that any issues and concerns that our customers may have are both heard and responded to. |
| Innovation | ensuring that our services and products are not only compliant today but will remain compliant in the face of a changing digital communication environment; evolving our services to optimize advances in technology and the changing needs and demands of our customers. |
Communities
Tunstall is at the heart of the community, providing valuable services to ensure that vulnerable citizens have the freedom to live life to the full in a place of their choice.
| Goal | |
|---|---|
| Employee Safety & Well-being | we strive to value physical and mental well-being above all else; we strive to prevent all workplace injuries. |
| Equality, Diversity and Inclusion | address representation gaps and strengthen equality, diversity and inclusion so that all team members feel supported and inspired to reach their full potential. Operating a zero tolerance for any form of discrimination at all levels. |
| Education and Skill Development | engender an understanding of how every job fits within the Group’s delivery of its strategy, providing regular performance coaching conversations and providing training to enable our colleagues to perform to the best of their abilities. |
Supply Chain
Our reputation is very important to us, our partners and our clients. We won’t knowingly do business with any organisation that doesn’t share our commitment to dealing with stakeholders fairly and ethically. Our approach to procurement is based on the principles of competitive tendering and dealing with suppliers in a fair and open manner.
| Goal | |
|---|---|
| Use standards to address subcontractor performance | imposing minimum standards (particularly environmental and social standards) that suppliers' subcontractors must comply with. |
| Undertake supply chain due diligence | by emphasising the importance of ESG matters in our procurement processes. |
Environment
We believe in the principle of caring for the environment and continually strive to incorporate environmental good practice into our workplace, taking a sustainable approach to waste management and minimising our use of resources across the business.
We are focussed on improving our energy efficiency, manging our wastage responsibly and reducing our carbon emissions. Having taken large steps in our commitment to delivering a paperless office, minimising business travel is also an important part of our work and we provide teleconferencing facilities to help colleagues reduce the need to travel for meetings.
We are committed to practices that encourage and support recycling of materials and responsible disposal of products and consumables.
We recognise our responsibility to do business in a manner that protects and improves the environment for our future generations.
| Goal | |
|---|---|
| Address and continual review of the organisation’s environmental impact | by maintaining our ISO14001 Environmental management system certification. |
| Review the company’s environmental, impact and efforts to reduce carbon emissions | internal and 3rd party audits. |